If you're unable to launch BlueStacks 5 to send us a problem report, you can use the BlueStacks Log Collector program to send us a problem report by following the steps mentioned in this article. Along with the MEMORY.DMP, send us a detailed Problem Report and mention "BSOD" in the description so that we can help you find a resolution to this issue.ħ. Note: File size can be large, hence it cannot be sent as an email attachment.Ħ. to update the client at Bluestack as we speak (throughout the freeze and crash). Please check the date and time of the file before sending it, to ensure that it is indeed the latest file created just after the restart of your PC. My computer spec is i5-7200U, with 8GB RAM and NVIDIA geforce 940MX. Please upload it to a file-sharing service, like Dropbox, Google Drive, etc. However, if the issue still persists, send us the MEMORY.DMP file from the location C:\Windows\ on your PC. If you're using Avast Antivirus, following the steps mentioned in this article can also help resolve the issue.ĥ. Then, download and install the latest version of BlueStacks from our official website and see if this resolves the issue.Ĥ.
Enable Virtualization on Windows 8, 8.1ģ.Click on the links below to learn how to: Now, please ensure that Virtualization is enabled on your PC. Uninstall BlueStacks completely by following this guide.Ģ. In such a scenario, please follow the procedure given below in order to solve this issue:ġ.
to install BlueStacks on PC Secondly, start the engine on the computer. This article will explain what to do if you get a blue screen stating ":( Your PC ran into a problem" while using BlueStacks 5, causing your PC to restart. Associate consultant intern (ACI) As an ACI, your summer with Bain & Company.
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